Pre-Sales Engineer

Present the product effectively to prospective customers through live demos, webinars, and technical workshops.
Answer customer queries via e-mail and chat channels, respond to RFPs / tenders, and prepare quotes
Follow-up on leads with customers and partners.
Coordinate with customers and internal teams for post-production change requests and product feature requests.
Exchange with product management and marketing about our products, technologies, and services and contribute to further developing our solutions through customer feedback.
Support in writing technical documentation to ensure our product knowledge remains up-to-date
Understand competitor offerings and provide input to the sales team on product positioning and differentiation.

Desired Skills and Experience/Requirements:

Bachelor’s Degree in Computer Science, Software Engineering, IT or related engineering fields.
At least 2 years of experience in the Contact Center industry, ideally in pre-sales or Requirements Engineering or in another engineering function.
Knowledge of networks, contact center technologies, and call flows.
Experience in analysis of requirements, proposal preparation, responding to RFPs / demos, and conducting POCs.
Excellent communication (English written and verbal) & presentation skills.
Flexibility and the ability to prioritize and handle multiple work assignments simultaneously.
Knowledge of MS Office (MS Word, excel, project, Visio, and PPT).

Nice to have

Experience with enterprise SaaS applications, (architecture, business model, pricing)
Experience with Omnichannel or Chatbot solutions
Fluency in Arabic and French

Be part of a highly dedicated international and fast-growing IT company
An open-minded company culture where you are respected as an individual
We welcome candidates who are passionate about working in an international dynamic and fast-paced environment and who are excited about the opportunity to make a significant impact on our company’s growth and success.

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