Job Details

Customer Service Consultant

• By Alumni Placement Officer Fizza Riaz
• Full Time
• Vivo Pakistan

vivo Pakistan is hiring Customer Service Consultant - Sargodha

📩 : careers@pk.vivo.com
Last date to apply : 13th September, 2026

Females are encouraged to apply.

🔹 Key Responsibilities :
• Handle customer telephone inquiries, feedback, and complaints with patience and professionalism.
• Provide clear and accurate information about Vivo products and services.
• Record customer interactions, complaints, and follow-up actions accurately in the management system.
• Escalate customer issues to management and monitor their resolution.
• Conduct follow-up calls to ensure customer concerns are resolved in a timely manner.
• Welcome customers at the service center and manage mobile-device intake and documentation.
• Coordinate mobile-device handovers between customers, branches, and maintenance engineers.
• Receive devices from branches, verify models and quantities, and update the customer service management system.
• Monitor repair progress and ensure timely turnaround.
• Carefully package repaired devices for shipment back to branches and communicate dispatch details.
• Maintain professional telephone responsiveness and answer incoming calls promptly.
• Ensure proper shift coverage and maintain full attendance.
• Use active listening and conflict-resolution skills to handle dissatisfied customers and achieve positive outcomes.

🔹 Requirements
✅ At least 1 year of relevant customer service experience
✅ Excellent communication and active listening skills
✅ Strong conflict-resolution and problem-solving abilities
✅ Good organizational and documentation skills
✅ Ability to handle multiple tasks efficiently
✅ Professional, patient, and customer-focused attitude
✅ Good knowledge of mobile products and willingness to learn vivo products
✅ Ability to work effectively in a fast-paced service-center environment

Apply