Jobs Details

Customer Support Office

• By Alumni Placement Officer Fizza Riaz
• Full Time
• Bank AL Habib Limited

Eligibility Criteria

• Qualification: Minimum Bachelor’s Degree

 

• Department: Customer Services Division

 

• Experience: Minimum 1-year banking experience

Job Requirements & Responsibilities:

- Attend and greet customers
- Ensure that the Branch Health Checklist (as per SQ Checklist) is completed by physically checking all areas
- Report any service issues encountered to the SQ and the respective Branch Manager
- Guide customers to the relevant desks for the desired service
- Ensure all relevant instruments i.e., deposit slips/brochures and other marketing material are available
- Provide complete information on products/services to customers
- Resolve customer's queries and complaints of routine nature
- Register customer complaints in the Complaint Management System and maintain an MIS
- Monitor Service Standards & Branch Ambience and send reports weekly
- Educate/introduce customers on the use of Net-Banking (AL Habib Mobile Application), Call Center, and other digital channels
- Check the Complaint box along with BM/OM and ensure they are registered in the system

Skills: Confident individual, excellent customer service, interpersonal communication skills.

Location: Karachi, Hyderabad, Multan, Gujranwala, Faisalabad, Lahore, Islamabad, Peshawar, Mardan, Jhelum

Interested candidates may apply online through https://lnkd.in/gbYNm77M by 06th December 2024

 

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